Shipping policy

Brook and Ben's Boutique Shipping Policy

At Brook and Ben's Boutique, we aim to provide a seamless shopping experience from the moment you place your order to its arrival at your door. Please review our shipping policy for detailed information on our shipping practices.

1. Order Processing:
   - Once your order is placed, our team works diligently to process it as quickly as possible. While most orders are shipped sooner, please allow for up to 3-5 business days for your order to be processed and shipped from our facility. This processing time does not include weekends or holidays.

2. Shipping Rates:
   - We offer a flat shipping rate of $6 on all orders under $100.
   - Enjoy free shipping on orders over $100, a token of our appreciation for choosing Brook and Ben's Boutique.

3. Shipping Carriers and Delivery Times:
   - We utilize reliable carriers to ensure your items reach you safely. Delivery times may vary depending on your location but typically range from 3-7 business days once shipped.
   - Please note that these delivery estimates may vary due to factors beyond our control, such as carrier delays and regional disruptions.

4. Order Tracking:
   - Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

5. Shipping Destinations:
   - Currently, we ship to addresses within the United States. We are continually working to expand our shipping options and appreciate your patience.

6. Shipping Errors and Delays:
   - Brook and Ben's Boutique is not responsible for shipping errors or delays once the package has been handed over to the carrier. However, if you experience significant delays or issues, please contact us, and we will do our best to assist you.

7. Incorrect Addresses:
   - Please ensure your shipping address is correct at checkout. We cannot be held responsible for shipments that are lost or not delivered due to incorrect address information provided at the time of purchase.

8. Missing or Damaged Items:
   - If your order arrives with missing or damaged items, please contact us immediately at brookandbensboutique@gmail.com with your order number and details of the issue. We will work with you to resolve the matter promptly.

We appreciate your understanding and patience as we work to provide you the best shipping options possible. For any questions or additional information, feel free to reach out to us at brookandbensboutique@gmail.com. Thank you for shopping with us!