Refund policy

Brook and Ben's Boutique Refund Policy

At Brook and Ben’s Boutique, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, our refund policy offers options for store credit or product exchange under the conditions outlined below.

1. Refund Requests:
   - To initiate a refund, please contact us via email at brookandbensboutique@gmail.com within 3 days of receiving your item(s). Kindly provide your order number and details of the issue to facilitate a smooth process.
   - Please note that any items returned without prior approval or notification will not be accepted or processed.

2. Exchange and Store Credit:
   - Refunds will be issued in the form of store credit or an exchange for an item of equal value.
   - Store credit will be provided after we have received and inspected the returned item(s) and deemed them eligible for return.
  
3. Conditions for Return:
   - Items must be returned in their original condition, including tags and packaging, and must not show any signs of wear or use.
   - Returns must be postmarked within 7 days of our approval of your return request.

4. Damaged Items:
   - While we strive to ensure your order arrives in perfect condition, we are not responsible for damages incurred during shipment by the postal service. If an item arrives damaged, please contact us immediately at brookandbensboutique@gmail.com with supporting photographs of the damage. We will work with you to find a suitable resolution.

5. Non-Returnable Items:
   - Certain items, such as intimate apparel, final sale items, and custom-made orders, may not be eligible for return or exchange unless damaged or defective.
  
6. Shipping Costs:
   - Customers are responsible for all return shipping costs. In cases where an exchange is requested, we cover the cost of shipping the new item to you.

7. General Guidelines:
   - We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item otherwise.
   - Please allow us 5-7 business days to process your return once we have received it. Once processed, you will receive a confirmation email detailing the store credit or exchange arrangement.

Your satisfaction is our priority, and we aim to provide a seamless shopping experience. If you have any further questions or require assistance, please do not hesitate to reach out to us at brookandbensboutique@gmail.com. Thank you for choosing Brook and Ben’s Boutique!